Comparing a TQM Implementation in Toyota Motor Company and Emirates Airlines

Introduction Management is the process where activities are coordinated in a business to meet an organization’s goals and objectives. In the changing world with competition, there is need to adopt policies and strategies that facilitate efficiency and effectiveness in all processes. Total quality management is a management tool which aims at ensuring that all processes in a business contribute positively to the overall conduct of the business.Advertising We will write a custom critical writing sample on Comparing a TQM Implementation in Toyota Motor Company and Emirates Airlines specifically for you for only $16.05 $11/page Learn More TQM has both hard and soft parts. Soft parts consider the contribution of employees and the relations that they have with their employer. On the other hand, hard policies are more focused on physical assets which are used for production of goods and services (Paley 19). This paper will compare and contrast TQM polici es adopted by Toyota Motor Company and Emirates Airlines. Brief history of the Two Companies Both Toyota and Emirates Airlines are more or less in the same industry; transport industry. Emirates Airline is an international airline company that is spreading to various countries. Currently, it has over 100 destinations. It is the major airline in Middle East and the national airline for Dubai, Unites Arabs emirates. It is a sub-subsidiary of Dubai Investment Company, through The Emirates Group. The company was incorporated in the year 1985 as an international flight company and made the first flight to Dubai-Karachi on 25 October 1985. It was incorporated with the assistance of the government of Dubai’s royal family but the intervention of the government was limited. Toyota is a multinational company found in Japan and it is the leading automobile car makers and seller in the world. It was incorporated in 1937; its founder is Kiichiro Toyoda. According to fortune global survey 500 of 2008, it was the fifth largest company in the world. The company is structured in a no extra ordinary way and has departments like any other multinationals in the world; however the achievement of the company has made it different in performance a thing that proves that something extra happens. In 2008, it was able to surpass General motor company as the world largest automobile seller in the world. What has made the company go this far? The answer is in the quality of its management and the interaction of brand as well the loyalty that it derives from its customers. The number of employees in the company stands at 320,590 distributed in different parts of the world (Black 20).Advertising Looking for critical writing on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More Hard T.Q.M. Emirate Airlines operate in a fast changing air line industry where there has been an increased competition. One of the most recent is low cost services. On the other hard, due to globalization, there has been an influx of international airline companies fighting for the same market. In the efforts of ensuring that the company has remained competitive, it has embarked on massive capital investments. By the year 1987, the company had expanded its destinations to reach eleven in total. It is one of the few start ups that recorded a break even at the first year of service. The earlier airline that operated in the area was Gulf airline; the airline was affected by the Gulf war and Emirate airline so enjoyed the benefit of all this. Being in the plane industry, the company has increased its number of planes and the sizes of the planes; those planes that carry passengers have been refurbished and made to look more modern. In the efforts of surviving low cost competition, the company has made large planes which are used to ferry a large portion of people; this helps in enjoying economies of scale and thus the company can ope rate as a low cost. The company has embarked on massive research to ensure that it knows the expectations of its customers and align its service to the needs. It is opening up virgin areas with its operations and collaborations with airlines of other nations. Toyota Company has embarked on resource development especially in technology development. The technology has ensured that the company produces goods which are sensitive to the need of modern motor industry. The company produces one of the most efficient automobiles. The vehicles are also comfortable to compete with companies like Mercedes, BMW, and Fords among others. In the various countries, it has embarked on making warehouses and garages which handle their products in a professional manner (Hino 12). Soft TQMs Soft policies consider human resources of a company. It aims at empowering them conduct their business with efficiency and become more productive. Emirates Airlines has been increasing its employee base. It ensures th at it trains its employees to make their services better. This is on current trends in business world and the changes that the industry is going through.Advertising We will write a custom critical writing sample on Comparing a TQM Implementation in Toyota Motor Company and Emirates Airlines specifically for you for only $16.05 $11/page Learn More In the fiscal year that ended on March 2010, the company had employed a total of 36,652 employees all over the continent. The performance of the company has been on a gradual increase; in the year 2009/ 2010, the passengers that used the online were 27.4 million, up from 22.7 million reported in 2008–09, the load cargo in the same period increased by 12.2% to 1,580,000 tons up from 2008–09: 1,408,000 tons. Toyota Company has embarked on international fetching of employees. It employs from all over the world and maintains the team through appropriate appraisal and reward system. Graduates are integ rated into the system by a graduate trainee procedure. This is where graduates undergo two year training in Toyota College before they are integrated in the system. When they get into the system, they continue with further on job training and only given targets after the trainers are aware that they can perform effectively. In making decisions, the company engages all staffs. This is where they give their field experiences and recommendations on varying issues (O’Connor 44-56). Conclusion Total quality management (TQM) consists of competitive moves and business approaches aimed at producing successful performance; it is management’s â€Å"game plan† for running the business, strengthening a firm’s competitive position, satisfying the customers, the stakeholders, share holders, and the staffs. It seeks to develop the way into which all those that are a party to the business get satisfied. It aims at going a step further and satisfying the customers beyond their expectations. There is a lot of focus on the customer; the customer is the greatest asset that an organization can have. To get customers’ loyalty is every business dream and target. Comparing the Toyota and Emirates strategies, it is clear that both of them have adopted a TQM system which is acting to their advantage. They are both enjoying benefits brought about by TQM, which include efficiency in their processes, increased customer satisfaction, competitiveness, and customer satisfaction. Works Cited Black, Richard. Organizational. Boston: Universal publishers, 2003.Advertising Looking for critical writing on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More Hino, Satoshi. Inside the mind of Toyota: management principles for enduring growth. Tokyo: Productivity Press, 2006. O’Connor, Patrick. Total Quality Management (Book). Quality Reliability Engineering International [serial online]. April 1989; 5(2):183. Paley, Norton. The manager’s guide to competitive marketing strategies. London: CRC Press. 1999 This critical writing on Comparing a TQM Implementation in Toyota Motor Company and Emirates Airlines was written and submitted by user Vaughn H. to help you with your own studies. You are free to use it for research and reference purposes in order to write your own paper; however, you must cite it accordingly. You can donate your paper here.

Jet Copies Narrative Essay Example

Jet Copies Narrative Essay Example Jet Copies Narrative Essay Jet Copies Narrative Essay Essay Topic: Narrative The JET Copies assignment is similar to the Bigelow Manufacturing Company machine breakdown example in the textbook. Hence the example was used as a guide. Days to Repair Simulation Process In simulating the number of days to repair, first a table was created based on the information given in the Repair time and Probability information table as found in the case. The created table was defined as â€Å"Lookup† in the array information for VLookup function in Microsoft Excel. Next, based on the probability information provided, a Cumulative Probability column was generated by adding the probability numbers given (each with the number above it) and distributing the probability to the number of possible repair days from 1-4. For example, a . 20 probability corresponds to 2 repair days. Next, simulating the repair times, random numbers were generated in Microsoft Excel, with the VLookup function referencing the â€Å"Lookup† table; and based on the range of the random number generated returns the associated number of repair day(s). Interval Between Successive Breakdowns Simulation Process According to the continuous distribution information provided, interval between successive breakdowns is 0-6 weeks. Based on the Bigelow Manufacturing example, the formula for continuous probability function for the time between breakdowns is f(x) =x/18, 0 x 6 weeks. To simulate the interval successive breakdowns, random numbers were generated and the result multiplied by 6 and Square root. This gives the number of weeks between machine breakdowns. Cumulative Time was also generated adding the result of the generated square root and stopping just a bit above 52 weeks for the one year simulation requirement. Lost Revenue Simulation Process An actual loss number was not provided according to the case. It only gave a range from 2000-8000 copies that they expect to sell per day at 10 cents each. It also indicates using a uniform probability in the same range. Based on this, a random number was generated between 2000 and 8000. Next the random number was multiplied by number of days to repair and . 10(cost of each copy). The adding up the total gives the total loss that could be expected in a year. Putting it Together The first step is working on the breakdown interval. This means generating the random numbers for the simulation with the Cumulative Time needed to run the simulation, in this case 1 year. Next step is adding the Repair Time assumption and simulating by generating the random numbers for this portion. The next process is generating the range numbers for calculating the loss revenue for the days the copier is down. Additionally, the number of repair times is multiplied by the cost of a copy and by the random number generated. This is done for each week until it is just about 52 weeks. Answer to the Case Study The Total Revenue that would be lost according to the simulation is $14,235. 20. JET Copies should purchase a backup copier since the simulated total lost revenue exceeds their threshold of $12,000. However, because this simulation was only conducted for a year, simulation for multiple years should be conducted and an average of these results examined as was the in the Bigelow Manufacturing example to accommodate for variations. Another option to explore is for JET Copies to obtain historical from other companies that have used the same copier outside of the University.